As corona virus spread all over the world and flights reduced, the shipping cost increased rapidly, start from 15 April 2020, we will stop free shipping and charge on shipping according to orders. Once the shipping cost back to before, we adjust accordingly, thanks for understanding. 

We are e cigarette manufacturer in Shenzhen China, all orders are dispatched from China, you knowing that you are importing from China. Your orders will be dispatched within 2 working days once payment verified. Estimate arrive time as following: 

USA                                    15-25 business day

UK                                      10-20 business day

France                                 15-25 business day

Germany                              15-25 business day

Other Euro Countries         25-35 business day

Canada                                20-35 business day

The estimate arrive time is not promised, because we are not logistic company :), it may be a little longer, but in any case, if you don't receive it with 30 days after sending out, please contact with us, we will check it for you; if you don't receive it within 45 days, please also contact with us, we will resend or refund you, so you are safe to purchase from us.

Parcels can be traced on www.17track.net/en

Regarding parcel to UK, we are using a new shipping method that is shipping agent collect parcels in China, ship them to UK by air and Hermes will responsible for last mile delivery. Customers can trace parcels on www.17track.net/en, before parcels enter into Hermes system, tracking information will show "placed order" that means parcels are on the way to UK which will take about 10 days, once it enter into Hermes system, it will take another 2-3 days for delivery. It will take 12- 15 days for whole delivery.

Regarding parcels to US, we are using a new shipping method that is shipping agent collect parcels in China, and ship them to US by air via EMS system. the whole delivery will take about 15-25 days

About VAT or tax: Normally, we will declare the products as "Cartomizers", and the declared value to UK is lower than GBP15.00 to avoid import duty and VAT, the declared value to other Europe countries like France, Germany will be lower than Euro20.00 to avoid import duty and VAT, the declared value to USA will be lower than USD100.00 to avoid import duty and VAT. If you would like to declare original value or you have any question, please do enquiry with us before placing an order.